The response to iPhone Duo from early users has been incredibly positive, and we are seeing exciting things from developers who are rapidly updating their apps to take advantage of its unique form factor. We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.
Apple did not say what causes the cracking, or if a fix is planned. Affected users have been able to get in-store replacements, though with limited stock available, some are having to wait.
Many of the iPhone Duos experiencing issues cracked in the same place on the lower half of the inner display. The crack is along the hinge, and users say there is a stuck feeling and sometimes a popping noise just before the damage appears.
iFixit took apart the iPhone Duo and found several possible causes for the hinge failure. The site said multiple components converge in that location, and it’s possible a center support bar in the hinge that’s supposed to retract isn’t doing so, leading to damage.
This article, “Apple Responds to iPhone Duo Display Cracking Reports” first appeared on MacRumors.com
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