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Apple beats Samsung to top ACSI personal computer satisfaction survey

Mac and iPad users are the most satisfied among computer users, according to a survey, with it pulling ahead of Samsung to be the sole company at the top of the list.

Laptop with a colorful screen displaying a purple and pink gradient wallpaper. Potted plant on the left and a brick wall background.
MacBook Pro

Apple frequently tops the list of satisfaction surveys, with its hardware and software often revered among hardware producers. After reaching a tie with Samsung for the 2023 results, the 2024 edition of the American Customer Satisfaction Index’s Household Appliance and Electronics Study puts Apple firmly on top.

The 2024 ACSI results table upgraded Apple’s score from 83 in 2023 to 85 in 2024. By contrast, Samsung moved from its 2023 score of 83 down to 82 one year later.

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